m14x R2 (m11x) battery

Just received my 14 r2 back from my friends who needed to borrow it while their lappy was being replaced. Noticed that I have to boot with f1 due to battery failure, also getting a "cant charge due to power supply registration" error as well on startup.

1) still under warranty (extended premium) but AW was extremely rude and unhelpful over the phone before disconnecting with me
2) when I purchased the warranty, the rep explained battery would be covered (but later would find out that its...

m14x R2 (m11x) battery

m14x R2 (m11x) battery