Lack of sense of urgency from Alienware

Is it only me that is bothered by the missing sense of urgency in handling some of the issues that have been plaguing the recent systems?

I personally have been posting about the thermals, the throttling, and the 1080p ghosting. Every single one of these issues has bee replied to by Alienware-L_Porras who stated they will inform engineering and get back to us etc.
Some of these things were stated months ago...

Lack of sense of urgency from Alienware

Lack of sense of urgency from Alienware